Refund Policy - GamesNexGen.com
Effective Date: 01/06/2024
Welcome to GamesNexGen.com. We value our customers and strive to provide a seamless gaming experience. Please review our Refund Policy carefully to understand your rights and options regarding purchases made on our platform.
1. General Refund Policy
All sales on GamesNexGen.com are final. Due to the nature of digital goods and services, we do not offer refunds for any purchases unless otherwise specified in this policy.
2. Eligibility for Refunds
Refunds may be considered in the following situations:
- Unauthorized Transactions: If you believe your account was used for a purchase without your authorization, please contact our support team immediately. After investigation, we may issue a refund for the unauthorized purchase.
- Technical Issues: If you experience significant technical issues that prevent you from accessing or using a product you purchased, and if our support team is unable to resolve the problem, a refund may be offered at our discretion.
- Pre-orders: If you pre-ordered a game and the release date is significantly delayed (by more than 30 days), you are eligible for a full refund upon request before the game is released.
3. Non-Refundable Items
The following items are non-refundable under any circumstances:
- Digital Downloads: Once a game, in-game item, or digital content has been downloaded or accessed, it is not eligible for a refund.
- Subscriptions: Subscription fees are non-refundable after the billing period has commenced. If you cancel a subscription, you will continue to have access to the service until the end of the current billing cycle.
- Gift Cards: All gift card purchases are final and cannot be refunded or exchanged for cash.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [gamesnexgen@outlook.com] within 14 days of your purchase.
- Provide Details: Include your order number, the reason for your refund request, and any relevant screenshots or documentation.
- Review and Response: Our team will review your request and respond within 5-7 business days. If your request is approved, the refund will be processed to your original payment method within 10 business days.
5. Chargebacks
We strongly encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks will be treated as a breach of our terms, and your account may be suspended or terminated.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
7. Contact Information
If you have any questions about this Refund Policy or need assistance, please contact us at:
Email: gamesnexgen@outlook.com
Phone: +393388918439
Address: Via Castello 5B, Cornate d’Adda, 20872, (MB), Italy
Thank you for choosing GamesNexGen.com. We appreciate your business and are committed to providing you with an exceptional gaming experience.