Refund Policy – Games Nex Gen

Thank you for shopping at Games Nex Gen! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and return policy below:

1. Refund Eligibility

We accept returns and issue refunds under the following conditions:

  • The product must be unused and in original condition (including original packaging, if applicable).
  • You must request the return or refund within 14 days of receiving your order.
  • If the item is damaged or defective, please contact us within 7 days of receiving the product to arrange a return or exchange.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Send an email to support@gamesnexgen.games with the subject “Return Request” and include the following information:

    • Order number
    • Product name and quantity
    • Reason for the return (e.g., damaged, defective, unwanted)
    • Clear pictures of the product (if applicable, for damaged or defective items)

  2. Return Instructions: Once we receive your return request, we will provide you with instructions on how to return the item. Please make sure the product is securely packaged to avoid any further damage during return shipping.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. Please note:

  • Refunds may take 5–10 business days to process, depending on your payment provider.
  • Shipping costs are non-refundable, unless the return is due to a defect or our error.
  • If you received a promotional discount or coupon for your purchase, the value of that discount will be deducted from the refund amount.

4. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Items marked as “Final Sale”

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt (within 7 days) and provide the following:

  • Order number
  • Photos of the damage or defect
  • A description of the issue

We will offer you a replacement or full refund for damaged or defective products at no additional cost to you.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, you may do so within 14 days of receiving the item. Please follow the same return process outlined above and contact us to arrange the exchange.

7. Late or Missing Refunds

If you haven't received a refund after we’ve confirmed it was processed, please:

  • Check your bank account and contact your credit card company, as it may take some time for the refund to appear in your account.
  • If you’ve done all of the above and still haven’t received your refund, please contact us at support@gamesnexgen.games.

8. Shipping Costs

You are responsible for paying your own shipping costs for returning the item, unless the return is due to a defect or our error. Shipping costs are non-refundable.

9. Contact Us

If you have any questions or need further assistance with returns, refunds, or exchanges, please contact us at:

Email: support@gamesnexgen.games

Thank you for choosing GamesNexGen.com. We appreciate your business and are committed to providing you with an exceptional gaming experience.

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